Placeholder legal text. Replace every section below with your final counsel-approved wording before publishing. Structure follows common UK + US ecommerce compliance topics.
1. Summary
Replace with your final returns window, condition requirements, and refund timelines for UK and US orders.
2. UK consumer rights
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 and distance selling rules, including cooling-off rights for eligible purchases.
3. US returns
Describe your US return window, restocking fees (if any), and how to start a return for domestic orders.
4. Eligibility
Unused / unopened items; hygiene-sealed products; damaged-in-transit claims - define clearly.
5. How to request a return
Contact [EMAIL] with order number, reason, and photos if damaged. We will provide return instructions.
6. Refund method and timing
Refunds are issued to the original payment method after inspection. Bank timing varies by provider.
7. Exchanges
State whether you offer exchanges or recommend reordering after refund.
8. Contact
Returns desk: [EMAIL].